Insurance and Billing

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Operation Resiliency is currently a private-pay practice. This means we do not contract with or bill insurance companies for our services. All payments are due at the time of your appointment.

This allows us to provide you with:

• Flexible, personalized care without insurance restrictions
   
• More time focused on you, not paperwork
   
• Services that may not be covered by insurance but are important for your overall health

We accept all major credit and debit cards through our HIPAA-compliant payment system via PracticeQ. Your payment is processed securely at the time of scheduling or at the start of your appointment.

If you have out-of-network benefits, you may be able to submit a superbill to your insurance company for partial reimbursement of your visit.

A superbill is an itemized statement that includes:

• Your provider’s information and credentials
   
• Date(s) of service
   
• CPT (procedure) codes
   
• ICD-10 (diagnosis) codes
   
• The amount you paid
   

We will provide you with a superbill after your appointment upon request.

1.  Contact your insurance company before your visit to ask: 

• Do you reimburse for out-of-network telehealth services?
   
• Are the specific services you’re seeking covered?
   
• What percentage of the visit will be reimbursed?
   
• Where and how should I submit a superbill?
   

2.  Attend your appointment and pay in full at the time of service.
 

3.  Request your superbill from our office. We will send it securely through your patient portal.
 

4.  Submit the superbill to your insurance provider using their preferred method:
 

• Upload via your member portal
   
• Email or fax to their claims department
   
• Mail a physical copy to the claims address on your insurance card
   

5.  Follow up with your insurance company to track your claim and confirm processing.

• Your insurance company may not cover the full cost of your visit.
   
• Some services may not be eligible for reimbursement.
   
• Reimbursement amounts and timelines vary by plan.
   
• All reimbursement decisions are made by your insurance provider, not by Operation Resiliency.