Frequently Asked Questions

---

Operation Resiliency is a healthcare management and support organization that connects patients with comprehensive, private pay telehealth services. Through our clinical partner, Flex Med PLLC, patients receive whole person care that includes psychiatric medication management, therapy, primary care visits, lab testing, hormone evaluations, and personalized wellness strategies.

Our mission is to make healthcare seamless, individualized, and grounded in integrity and values. Whether you are seeking mental health support, physical wellness guidance, addiction recovery help, or a more integrated approach to your overall health, Operation Resiliency ensures your care is delivered with privacy, respect, and a commitment to supporting both mind and body.

Operation Resiliency was created to make healthcare simple, personal, and accessible. Our concierge style model puts you in control of your care, offering direct communication, fast scheduling, and secure telehealth access to experienced providers who understand your world.

By removing insurance restrictions and unnecessary delays, we deliver streamlined, evidence based services tailored to the whole person. You receive coordinated support across mental health, primary care, hormone optimization, addiction treatment, and wellness, all designed to strengthen mind, body, and spirit.

For those who desire it, faith based care is available and integrates Christian and Catholic values into treatment while maintaining the highest standards of clinical excellence for every patient.

With flexible scheduling, total privacy, and a mission driven team committed to your progress, Operation Resiliency provides the focused, barrier free care you need to move forward with clarity, strength, and confidence.

We are based in Fredericksburg, Virginia, and provide secure telehealth services to patients across the entire state of Virginia.  We offer therapy services to clients in Virginia, Washington D.C., Maryland, North Carolina, Montana, Idaho, and Florida.  

Click “Book Now” on our website to access our secure patient portal, choose your appointment type, and select a date and time that works for you.

Same-day or next-day appointments may be available. Additional fees may apply for same-day scheduling.

We provide psychiatric evaluations, medication management, therapy sessions, primary care visits, lab orders and reviews, hormone health evaluations, and preventive wellness visits.

We provide primary care and psychiatry care services for individuals age 5 and older through a secure, private telehealth platform.

We provide therapy services for individuals age 16 and older through a secure, private telehealth platform.

Cost-effective with no insurance red tape — as little as $3 a day (plans start at $99.99/month).

When you sign up, you’ll enter into a 6-month membership agreement. After joining, you’ll receive your secure intake forms to complete online. Once those are submitted, you’ll be able to self-book your appointments at your convenience — either right away or later when you’re ready.

Your membership includes an initial appointment and six follow-up sessions to use as you wish — monthly, more frequently, or as needed. When all sessions are used, members receive a private discount code to book additional appointments if indicated.

Memberships automatically renew every 6 months unless canceled. You may cancel after the initial 6-month term with 60 days’ notice. Cancellations are not permitted during the first 6 months due to the free intake and services provided at enrollment.

Most initial evaluations are 60 minutes. Follow-ups are typically 20–30 minutes, depending on your needs.

At your scheduled time, you’ll receive a secure link via text or email. Click the link to enter our virtual waiting room — no apps or downloads required.

A reliable internet connection, a device with a camera and microphone, and a quiet, private space.

We do not accept insurance at this time. We are a private-pay practice, allowing us to provide care without restrictions imposed by insurance companies.

We accept all major credit and debit cards through our secure HIPAA-compliant platform, PracticeQ. Payment is collected at the time of booking or the start of your appointment.

A superbill is an itemized statement that you can submit to your insurance for possible out-of-network reimbursement. We can provide one upon request after your appointment.

Yes, medication refills are available for chronic conditions and psychiatric medications if clinically appropriate. Controlled substances require more frequent visits and adherence to our prescribing policies.

Yes, in certain cases, and only if we are your sole prescriber for that medication. You must be seen every 30 days if adjusting doses, and at least every 90 days once stable.

We limit the use of benzodiazepines and require recent medical and pharmacy records before prescribing. If unavailable, treatment will be restarted based on your history, clinical assessment, and guidelines.

We do not provide emotional support animal letters, case management, disability evaluations, forensic evaluations, return-to-work or firearm clearance assessments, or court-ordered/involuntary treatment.

Yes. We offer Christian/Catholic-based care upon request, integrating faith, morals, and values into your treatment plan while providing the same evidence-based medical and mental health care we offer to all patients.

Yes, with your consent, we can communicate with your primary care provider, therapist, or specialists to ensure continuity of care.

We partner with a trusted sports medicine provider to address injuries and pain that may affect your mental or physical health.

When you schedule an appointment through Operation Resiliency, your care will be provided by Flex Med PLLC, our licensed clinical partner. Flex Med PLLC’s team of physicians, nurse practitioners, and therapists delivers all medical and therapeutic services.

Operation Resiliency supports your journey by making access to care simple and seamless. When you click Book Now, you’ll be taken to Flex Med PLLC’s secure, HIPAA-compliant patient portal where you can schedule visits, access your records, and communicate directly with your provider.