Frequently Asked Questions

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Operation Resiliency is a direct-access telehealth platform providing integrated care across mental health, primary care, hormone optimization, and performance medicine.

Care is delivered through our licensed clinical partner, FlexMed PLLC, allowing for secure, HIPAA-compliant treatment with a focus on consistency, access, and long-term results.

We make healthcare simple, accessible, and built around you.

• Direct access to your provider 
• Same-day and next-day availability 
• No insurance restrictions or delays 
• Coordinated care across multiple areas of health 

Care is structured, consistent, and designed to improve how you feel and function over time.

We are based in Fredericksburg, Virginia.

We provide secure telehealth services across Virginia and offer therapy services in multiple states, including Washington, DC, Maryland, North Carolina, Montana, Idaho, and Florida.

Click “Book Now” on our website to access our secure patient portal, choose your appointment type, and select a date and time that works for you.

Same-day or next-day appointments may be available. Additional fees may apply for same-day scheduling.

• Primary care visits 
• Psychiatric evaluations and medication management 
• Individual, couples, and family therapy 
• Hormone evaluations and management 
• Lab orders and review 
• Preventive and performance-focused care

We provide primary care and psychiatry care services for individuals age 5 and older through a secure, private telehealth platform.

We provide therapy services for individuals age 16 and older through a secure, private telehealth platform.

Membership is $70 per month with a 6-month commitment.

It includes:

• Up to 6 visits over 6 months 
• Direct messaging access with your provider 
• Same-day and next-day care 
• Ongoing support and care planning 

Membership is designed to provide consistent care, follow-up, and measurable progress over time.

Yes. Single visits are available for primary care, mental health, and therapy.

Most initial evaluations are 60 minutes. Follow-ups are typically 20–30 minutes, depending on your needs.

At your scheduled time, you’ll receive a secure link via text or email. Click the link to enter our virtual waiting room — no apps or downloads required.

A reliable internet connection, a device with a camera and microphone, and a quiet, private space.

No. Operation Resiliency is a private-pay practice.

Superbills are available upon request for potential out-of-network reimbursement.

We accept all major credit and debit cards through our secure HIPAA-compliant platform, PracticeQ. Payment is collected at the time of booking or the start of your appointment.

A superbill is an itemized statement that you can submit to your insurance for possible out-of-network reimbursement. We can provide one upon request after your appointment.

Yes, medication refills are available for chronic conditions and psychiatric medications if clinically appropriate. Controlled substances require more frequent visits and adherence to our prescribing policies.

Yes, in certain cases, and only if we are your sole prescriber for that medication. You must be seen every 30 days if adjusting doses, and at least every 90 days once stable.

We limit the use of benzodiazepines and require recent medical and pharmacy records before prescribing. If unavailable, treatment will be restarted based on your history, clinical assessment, and guidelines.

We do not provide emotional support animal letters, case management, disability evaluations, forensic evaluations, return-to-work or firearm clearance assessments, or court-ordered/involuntary treatment.

Yes. We offer Christian/Catholic-based care upon request, integrating faith, morals, and values into your treatment plan while providing the same evidence-based medical and mental health care we offer to all patients.

Yes, with your consent, we can communicate with your primary care provider, therapist, or specialists to ensure continuity of care.

We partner with a trusted sports medicine provider to address injuries and pain that may affect your mental or physical health.

When you schedule an appointment through Operation Resiliency, your care will be provided by Flex Med PLLC, our licensed clinical partner. Flex Med PLLC’s team of physicians, nurse practitioners, and therapists delivers all medical and therapeutic services.

Operation Resiliency supports your journey by making access to care simple and seamless. When you click Book Now, you’ll be taken to Flex Med PLLC’s secure, HIPAA-compliant patient portal where you can schedule visits, access your records, and communicate directly with your provider.